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BankU tools / Push Notification

Send a useful update at the right moment.

Notifications should help people act, not add more noise. Describe the event that matters, the audience that needs to know and the action you expect them to take.

Talk to our team Take a closer look

Practical additions to your existing way of working.

The notification journey
  1. Event and audienceIdentify the trigger
  2. Message contentReview the experience
  3. Delivery expectationsConfirm technical scope

Illustrative planning view

NEXT STEPS

Decide how the tool should fit.

Start with the job your team needs to do.

  1. 01

    Identify the trigger

    Choose one event and explain why the person receiving the message needs to know about it.

  2. 02

    Review the experience

    Agree the wording, destination and frequency limits, including what should happen if the person no longer wants notifications.

  3. 03

    Confirm technical scope

    Check platform support, permission requirements and integration needs before scheduling or sending any production notifications.

WHAT TO EXPECT

Where Push Notification fits.

Practical additions to your existing way of working.

Event and audience

Define the specific event behind a notification and the users who should receive it, rather than sending every update to everyone.

Message content

Keep the proposed message brief and useful, with no sensitive information that could appear unexpectedly on a shared device or lock screen.

Delivery expectations

Discuss supported platforms, permissions and failure handling so the team understands the difference between sending a message and confirming it was seen.

WORTH CHECKING

Before you start.

  • Delivery, display and timing depend on the device, network and supported platform.
  • Agree user preferences and a way to stop non-essential messages.
  • Never include OTPs, account details or other sensitive records in notification previews.