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Help & support / Integration Support

Bring the request, not your credentials.

Help our team understand the integration you are building. Share the API name, the environment and a redacted description of the issue, without sending keys or customer data.

Talk to our team Take a closer look

Find the right place to ask a question or report a problem.

Explain the request, protect the credentials
  1. Published contractCheck the reference
  2. Reproducible detailsIsolate the issue
  3. Production readinessContact the team

Illustrative planning view

WHAT TO EXPECT

Start with these details.

Find the right place to ask a question or report a problem.

Published contract

Start with the API reference for the selected product. Check its prerequisites, request format and documented responses.

Reproducible details

Describe the steps and the error code using synthetic data. Do not include authorisation headers, tokens or private credentials.

Production readiness

Testing and production access are separate. Confirm the environment, operational checks and activation requirements before going live.

WORTH CHECKING

Share the right information.

  • Keep credentials on the server, outside browser code and public logs.
  • Do not treat an HTTP success status as proof of a completed financial transaction.
  • Use the published response and retry guidance for the selected API.

NEXT STEPS

What to include in your enquiry.

A little context helps the team understand the problem.

  1. 01

    Check the reference

    Read the documentation for the exact API you are calling.

  2. 02

    Isolate the issue

    Use synthetic inputs and record a redacted result.

  3. 03

    Contact the team

    Share the API name, environment and a short explanation.