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Help & support / Raise a Ticket

Tell us what went wrong.

Use the enquiry form to report a problem and give our team enough context to investigate. Keep any existing workspace request or ticket reference with your message.

Talk to our team Take a closer look

Find the right place to ask a question or report a problem.

What happened, and what you need
  1. A useful descriptionPrepare the details
  2. A safe referenceSend an enquiry
  3. A clear follow-upKeep the confirmation

Illustrative planning view

WHAT TO EXPECT

Start with these details.

Find the right place to ask a question or report a problem.

A useful description

Explain what you were doing, what you expected and what happened instead. Include the product name and approximate time.

A safe reference

Include a non-sensitive request reference where available. Redact customer details, tokens, credentials and financial information from the message.

A clear follow-up

Keep the confirmation shown after submission. A website enquiry does not create an authenticated workspace ticket or guarantee a response time.

NEXT STEPS

What to include in your enquiry.

A little context helps the team understand the problem.

  1. 01

    Prepare the details

    Note the product, the issue and the reference already available to you.

  2. 02

    Send an enquiry

    Use the existing contact form and choose the relevant product.

  3. 03

    Keep the confirmation

    Retain the confirmation and quote the same reference when following up.

WORTH CHECKING

Share the right information.

  • This page directs you to the website enquiry form; it does not execute a service request.
  • If you already have a workspace ticket, use that reference.
  • Use the grievance process when your concern needs formal escalation.