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BankU ERP / Helpdesk & Support

Give support requests a clear starting point.

BankU ERP includes support requests for everyday operational questions. Describe the issue, add the relevant context and keep follow-ups connected so the team can understand what needs attention.

Talk to our team Take a closer look

Ask our team which modules are available.

WHAT TO EXPECT

Helpdesk & Support in practice.

Explore the records and processes your team uses.

Useful context

Include the information needed to investigate while keeping passwords, OTPs, confidential documents and unnecessary personal details out of the request.

Follow-up records

Check the recorded progress and add relevant clarification through the supported workflow, keeping the issue understandable to the people reviewing it.

HOW TO APPROACH IT

How the work is organised.

Start with these three steps.

  1. 01

    Describe the issue

    Explain the problem in plain words and include a relevant reference where one is available.

  2. 02

    Check what you share

    Remove secrets and unnecessary personal information before sending details to the support team.

  3. 03

    Follow the response

    Review the recorded updates and provide any clarification requested through the agreed support process.

WORTH CHECKING

Before you start.

  • Confirm the support fields and status options in your workspace.
  • Do not include passwords, OTPs or API secrets.
  • A submitted request does not imply a guaranteed response or resolution time.