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Policy Center

Last Updated on 10 August 2026

Businesses of all shapes and sizes use our platform trusting us with their information. It's a big responsibility for us, thus we protect your information at every level. All of our products and solutions are thoroughly reviewed by our privacy team prior to launch, and we care about the privacy and security of your personal data.

Terms of Use

Effective date: 10 August 2026. These Terms apply to BankU Payments, BankU Seva Kendra, BankU ERP and other websites, applications, APIs and services operated by BankU (India) Limited under the brand “BankU”. Each regulated financial service is provided by, or in association with, the appropriately regulated partner identified for that service. BankU is a technology and service platform and is not a bank.

These terms and conditions (“Terms of Use” or “Terms of Service” or “Terms”) are a computer-generated electronic record published under Rule 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (as amended from time to time) read with Information Technology Act, 2000 (as amended from time to time) and does not require any physical or digital signatures.
These Terms are legally binding and govern your use of “BankU Platform” created, owned and operated by BankU (India) Limited, a Limited company incorporated under the laws of India, having registered office at 102 BHOOTHNATH ROAD NEAR SBI BANK , PATNA, Bihar, India - 800026. (“ BankU” or “ Company ”). Please read these Terms carefully before using the Platform and/or availing any of the Services (defined below) provided by BankU through its Platform.
By accessing or using the Platform or Services, you agree to be bound by these Terms and BankU’s Policy. If you do not agree to be bound by these Terms and the Privacy Policy, you shall not use the Platform and Services in any manner whatsoever.
These Terms are in addition to and not in derogation of any other terms stipulated by BankU from time to time. In case of any conflict between these Terms and such other terms, these Terms shall prevail. Throughout these Terms, “ we ” and “ our ” shall refer to BankU and “ you ” and “ your ” shall refer to you, i.e., the User (defined below) of the Platform. Both BankU and the User are collectively referred to as “ Parties ” and individually referred to as “ Party ” hereof.
Notwithstanding anything contained elsewhere, BankU Seva Kendra reserves the right to modify, alter, amend, revise these Terms, update the Platform and Services at any time, without prior notice, to improve your experience on the Platform and on account of changes in Applicable Law. It is strongly recommended that you visit the Platform periodically to review the latest and updated version of the Terms. If you do not agree with any changes made by us, you may stop using the Platform and Services. Your continued access or use of the Platform or Services after such modifications/updation shall constitute your acceptance of the modifications/updation.

ACCEPTANCE
These Terms were last updated on 10 August 2026. By accessing, signing-up and/or accepting or using the Platform or the Services in any manner whatsoever, you acknowledge that you have read these Terms and agree to be bound by them. You also acknowledge that you have read our Privacy Policy and agree to be bound by it. By accessing or using the Platform or Services, you represent that you have provided us with valid credentials which may be used to verify your identity. We reserve the right to restrict, suspend, or terminate your access to the Platform or Services, at any time without prior notice, if we believe that you are in breach of these Terms. For the security of your account and to enhance your overall experience on the Platform, we may use certain technologies to monitor your activities on the Platform. BankU reserves the right to make your details available to its affiliates and partner institutions and you may be contacted by them for information and sales enquiries through e-mail, telephone and/or SMS. You agree to receive promotional materials and/or special offers from BankU its affiliates and partner institutions. These promotional materials and/or special offers will be consent based and you will have the option to unsubscribe.

ELIGIBILITY
You shall register or become a User of the Platform or Services only if you are 18 years or above, and can enter into legally binding contracts as per Applicable Law. To access/use the Platform or Services, you need a valid e-mail address and Indian mobile phone number. Users who have been previously suspended or removed from availing any of the Services shall not be eligible to access/use the Platform or Services at any time. Users shall not impersonate any person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity and you may not have more than one active Account (defined below).

DEFINITIONS
For the purpose of these Terms including General Terms and Conditions, Terms and Conditionsthe following words and phrases shall have the meaning assigned to them hereinbelow.
“Account” shall have the same meaning as ascribed to it under Clause 1.2 of these Terms;
“Applicable Law” shall mean and include (i) any law, statute, rule, regulation, order, circular, decree, directive, judgment, decision or other similar mandate of any applicable central, national, state or local governmental/regulatory authority having competent jurisdiction and force of law over, or applicable to you, BankU or the subject matter in question, as may be amended from time to time, and (ii) any notification, circular, directive or other similar instructions issued by a financial sector regulator including but not limited to the Reserve Bank of India (“ RBI ”) and/or rules, regulations, roles, responsibilities and processes laid down by National Payments Corporation of India (“ NPCI ”) and other law enforcement agencies or regulatory authorities from time to time;

“Chargeback” shall mean and include reversal of any transaction made by Service Provider’s User on account of, including but not limited to:
i. any alleged forgery of the User’s account, card or other details pertaining to the transaction;
ii. any charge/debit made on Account or card that has been listed as a hot listed card or otherwise listed on the card association warning bulletins;
iii. duplicate processing of the transaction;
iv. any amount required to be refunded due to denial of a transaction by the User/valid card holder as wrongly charged payment/extra payment and/or due to fraudulent use/misuse of personal and financial information of the Service Provider’s User by any unauthorized person(s) and/or;
v. any other reason as required/approved by the concerned banks, as the case may be;

“Confidential Information” shall mean and include any and all business, technical and financial information of BankU or of any of its Affiliates that is related to any of the arrangements contemplated in these Terms or any other document in which these Terms are incorporated by reference or otherwise disclosed by BankU to the User; any information which relates to its financial and/or business operations, including but not limited to, specifications, models, merchant lists/information samples, reports, forecasts, current or historical data, computer programs or documentation and all other technical, financial or business data, information related to its internal management, customers, products, services, anticipated products/services, processes, financial condition, employees, merchants, Intellectual Property (defined below), marketing strategies, experimental work, trade secrets, business plans, business proposals, customer contract terms and conditions, compensation/commission/service charges payable to the User, and other valuable confidential information and materials that are customarily treated as confidential or proprietary, whether or not specifically identified as confidential or proprietary;

“Effective Date” or “Registration Date” shall mean the date of registration of Account of the User on BankU’s platform.

“BankU Platform or Platform” shall mean and include without limitation, BankU’s websites or web applications including banku.co.in, banku.co.in with all its sub-domains and any other linked web pages, mobile applications (Android and iOS), mobile site services, API keys, features or content and other digital assets or properties developed, owned and operated by the Company, as the case may be, to facilitate the User to access and/or use the Services;

“BankU Policies” “BankU Policies” shall mean and include these Terms, Privacy P olicy, Grievance Policy and any other terms and conditions/policies available and updated from time to time on the Platform;

“Intellectual Property” shall mean all intellectual property used for the purpose of or in association with or in relation to the performance of these Terms and applicable agreement, and includes without limitation, (a) software, operating manuals, software code, program, instructions, specifications, processes, input methods, data or information used in relation to, or in association with, or for the operation of the software installed by BankU, (b) patents, copyrights, designs, trademarks, service marks, trade names, business names, logos, symbols, styles, colour combinations used by BankU during the course of its business and all depictions, derivations and representations, graphics, images, content, and the “look and feel” of all of the above (whether registered or not), (d) all information, data or material in whatever form, whether tangible or not, provided by BankU to the User on the Platform; and (e) all techniques, formulae, patterns, compilations, processes, inventions, practices, methodology, techniques, improvement, utility model, procedures, designs, skills, technical information, notes, experimental results, service techniques, samples, specifications of the products or Services, labelling specifications, rights on software, and any other knowledge or know-how of any nature whatsoever.

“KYC” or “Know Your Customer” shall mean the process prescribed under the Applicable Law to collect and authenticate a User’s personal or business identification details before offering Services to the User;

“Services” shall mean the services provided, either directly or indirectly, by BankU and/or any Service Provider to the User including, but not limited to, access and use of the Platform, banking services, non-banking services and other such services;

“Service Provider” shall mean any banking and/or non-banking entity with which BankU has, directly or indirectly, executed an agreement for facilitating transactions between such entity and its customers;

“Users” shall mean and include individuals, body corporate, partnership, limited liability partnership, BankU, merchants, etc., who accessing the Platform and/or using the Services.


1. GENERAL TERMS AND CONDITIONS

These General Terms and Conditions govern the User’s access and use of the Services.

1.1 INFORMATION SUPPLIED TO BankU

Users agree that the information provided by the Users to BankU on registration and at all other times, including payment, shall be true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not updated or incomplete (or becomes untrue, inaccurate or incomplete), or BankU has reasonable grounds to suspect that such information is untrue, inaccurate, not updated or incomplete, BankU shall have the right to suspend or terminate your Account and/or refuse any and all current/future access/use of the Platform or Services or any portion thereof.

1.2 SECURITY OF ACCOUNT

Users’ mobile number, Permanent Account Number (“PAN”) and e-mail shall be used to identify their Account with BankU through which Services shall be dispensed (“Account”). The User is recommended to choose a strong password and Personal Identification Number (“PIN”) to protect their Account. The User shall not share their password and PIN with anyone. Neither BankU nor its Service Providers, under any circumstances, will ever ask for a User's Account password, PIN or OTP or any other Confidential Information. If a User has any reason to believe that his/her Account is no longer secure, the User shall immediately change the Account password and PIN. In case the User is unable to secure his/her Account or has sufficient reason to believe that his/her Account might be compromised, the User shall inform BankU promptly.

1.3 PRIVACY POLICY

All information collected from a User pursuant to provision of Services under these Terms is subject to BankU’s Privacy Policy. By using our Platform and/or Services, you hereby consent to the use of your information as outlined in our Privacy Policy

1.4 RECLAIMING INACTIVE ACCOUNTS

BankU reserves the right to reclaim an Account without any prior notice to the concerned User if the Account is found to be inactive. For the purpose of this clause, an Account is considered as inactive if the concerned User has not signed in and/or has not done any transaction(s) for more than six (6) consecutive months.

1.5 THIRD PARTY SITES, PRODUCTS AND SERVICES

BankU’s Services and/or Platform may include links or references to third-party websites or services solely for User’s convenience (“ Reference Sites ”). BankU has no control over the Reference Sites and does not endorse any such Reference Sites or the information, materials, products, or services contained on or accessible through them. Correspondence or business dealings between Users and the concerned Reference Sites are solely between such User and the concerned Reference Site. Access and use of Reference Sites, including the information, materials, products, and services on or available through Reference Sites is solely at the concerned User’s own risk. You acknowledge and agree that BankU shall not be liable, directly, or indirectly, for any loss or damage caused or alleged to be caused by your use of or reliance on any materials, products, and services on or available through Reference Sites. It is also clarified that BankU shall have no liability with respect to any acts, omissions, errors, representations, warranties, breaches, or negligence of the Reference Sites or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with the Reference Sites.

1.6 COMMUNICATION POLICY

The User hereby accepts that:

i. BankU may send transactional or non-transactional business communication in the form of SMS or email or push notifications as part of its efforts to fulfil your request or service your Account. A User may continue to receive transactional and critical communication from BankU even after opting out of marketing communications. You expressly waive any registration or preference made under DND/NCPR list under applicable TRAI regulations.


ii. BankU will make the best efforts to provide notifications and it shall be deemed that the User shall have received the information sent from it during the course of, or in relation to, using the Platform or availing any Services. BankU shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. The User shall not hold the Company liable for non-availability of any notification service in any manner whatsoever.

1.7 LIMITATION OF LIABILITY

i. In no event will BankU or its directors, agents, officers, or employees be liable to a User for any special, indirect, incidental, consequential, punitive, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or loss of goodwill, or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) of any kind arising out of or relating to:

a. these Terms or any other agreement entered between the User and BankU;

b. the Services, Platform, or Reference Sites;

c. User’s use or inability to use the Services, Platform, or any Reference Sites, even if BankU or its authorized representative has advised of the possibility of such inaccessibility;

d. unauthorized access to or alterations or transmission of data, any material or data sent or received or not sent or received;

e. any transaction(s) entered into by any third person or conduct of any other third-party or any infringement of another’s intellectual property rights;

f. the use of counterfeit or stolen cards, or stolen devices, or;

g. fraudulent electronic transactions.

ii. It shall be at the sole discretion of BankU to reverse any transaction subject to approval of the concerned Service Provider. Notwithstanding the above, if any court of law finds that BankU or its directors, officers, or employees, are liable to indemnify a concerned User despite the existence of this Clause 1.7, such liability shall not exceed the amount paid by the concerned User, if any, for using the portion of the Services or the Platform giving rise to such cause of action.

iii. Users acknowledge and agree that BankU has offered its products and Services, set its prices, and entered into these Terms and applicable agreement in reliance upon the warranty, disclaimers, and the limitations of liability set forth herein.

iv. Users acknowledge that the warranty, disclaimers, and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between Users and BankU, and that the warranty, disclaimers, and the limitations of liability set forth herein form an essential basis of the bargain between Users and BankU. BankU would not be able to provide the Services to Users on an economically reasonable basis without these limitations.

v. Users understand that BankU or the Service Providers may reject authentication and/or authorization of transaction placed by Users for any reason including but not limited to insufficient funds, incorrect authentication details provided, expired card/bank account, risk management, suspicion of Fraudulent Transaction (defined below), selling of restricted or banned items, use of compromised cards or bank account numbers, use of banned/blacklisted cards or bank account numbers, use of suspicious API or in accordance with Applicable Law.

vi. Users further acknowledges that as a security measure BankU and/or the Service Providers may at their sole discretion, and in accordance with Applicable Law, permanently or temporarily, block any or all Services from any specific blocked or blacklisted group of IP addresses, devices, geographic locations and/or undertake any such risk mitigation measures as deemed necessary.

vii. As a risk management tool, BankU and/or the Service Providers reserve the right to limit or restrict the transaction size, amount and/or monthly volume at any time. BankU considers various factors and such determination will be at its sole discretion.

1.8 FRAUDULENT TRANSACTIONS

i. If BankU identifies any unauthorized transaction and/or use case (“ Fraudulent Transaction ”), the User shall be notified by BankU. The User shall furnish documents and information pertaining to the transaction within one (1) day (or such other period specified by the bank).

ii. The User agrees and acknowledges that:

a. if the User is unable to furnish relevant documents, or

b. the bank is not satisfied with the documents furnished by the User, then the bank shall be entitled to order BankU to affect a reversal of the amount associated with the Fraudulent Transaction.

iii. BankU shall also be entitled to suspend the settlement of the amount under dispute or hold the value of transaction under dispute from following the settlement of the transaction during the pendency of inquiries, investigations, and resolution thereof by the Service Provider to the User.

v. If the amount in respect of the Fraudulent Transaction has already been settled to you pursuant to these Terms, any dispute arising in relation to the said Fraudulent Transaction, following settlement, shall be resolved in accordance with notifications, circulars and guidelines issued by the RBI in this regard from time to time.

iv. The User also agrees and acknowledges that it shall be liable to pay fines, penalties and charges imposed by banks, card payment networks or any regulatory authority on account of transactions that are in violation of Applicable Law.

vi. The User further agrees and acknowledges that following BankU incurring the charge stipulated in clause 1.8 (ii), if the available transaction amounts are insufficient for deduction of the Amount associated with the transaction, then BankU is entitled to issue a debit note seeking reimbursement of the amount from the User. The User shall reimburse the amount within three (3) working days of receipt of the debit note.

vii. The Parties hereto agree that the User shall be solely liable for any payment instructions for transactions accepted by the User as per the Terms hereof which are subsequently disputed due to (a) authorization by the User of any Transaction with an amount exceeding the User’s account balance or credit limit, or (b) authorization by the User of a Fraudulent Transaction.

viii. The User hereby acknowledges and agrees that BankU is a facilitator for payment processing services which are requested by the User. BankU shall not be responsible for any unauthorized transactions done by any person including a third-party which may cause infringement of such third-party’s rights or loss of any amounts claimed by the customers. Users shall be responsible to ensure due protection while transacting online or otherwise. BankU will assist the Users in settling any queries related to the Services that arise between the Users, and their customers. However, BankU shall bear no responsibility with respect to any dispute or query related to payment made to the Users by their customers.

ix. You agree and acknowledge that BankU shall not be liable for any liability arising in respect of a Fraudulent Transaction whether it is domestic or international.

1.9 SECURITY OF YOUR ACCOUNT

i. While accessing/using the Platform and Services, Users shall comply with these Terms and Applicable Law including without limitation pertaining to data security and management, data storage, sharing and data protection, and shall ensure the same level of compliance by all its employees, agents, and representatives.

ii. User confirms and certifies that it shall not engage in any act that violates Applicable Law. It shall also ensure that financial data or any other information of the customers received by the User are stored in a system only in India. This data shall include full end to end transaction details/information collected/carried/processed as part of the message/payment instructions. The User also acknowledges and agrees that the Account balance maintained by the Users on the Platform shall be non-interest bearing and shall be forfeited by BankU if found lying unused for more than three hundred and sixty-five (365) days.

iii. User hereby grants and confirms the existence of the right of lien and set-off with BankU, which BankU may exercise at any time without prejudice to any of its specific rights under any other agreements with the User. BankU may at its sole discretion and without notice to User, utilize and/or appropriate any monies belonging to such User which are lying/deposited with BankU or due by BankU to such User and/or any balance monies lying and/or any monies deposited and/or any future receivables by way of deposit of the monies in the Account in order to recover funds for transactions which are incorrectly or erroneously processed.

iv. BankU shall also be entitled to freeze operations of the Account of any User and/or exercise the right of lien and/or set-off with or without notice, if BankU is of the view and/or suspects any omission and/or commission of any act including but not limited to any access etc., for such period as it may deem fit until it has received to its satisfaction necessary clarifications as sought from the User and/or until it is convinced that operations in that Account can recommence. The User shall forthwith furnish all clarifications/information sought by BankU and BankU shall not be held responsible or liable for any losses, expenses, costs etc. suffered or incurred by the User by reason of freezing of the Account and/or due to exercise of the right of lien and set-off by BankU. BankU shall also be entitled to defreeze the Account or remit the amount standing to the credit of such Account(s) whether jointly or singly, as the case may be, to the concerned authority without any notice to the User pursuant to the receipt of any notice or direction to that effect from any statutory/regulatory/legal/investigative authorities.

1.10 USER’S REPRESENTATIONS AND WARRANTIES

The User represents and warrants that:

i. it is eligible and has the legal capacity or authority to enter into, exercise rights under, and perform obligations under these Terms.

ii. it has read and reviewed these Terms and had sufficient time to evaluate and investigate the provision of Services under the applicable agreement and the financial requirements and risks associated with the same.

iii. it has duly accepted these Terms, which form a legal, valid, and binding obligation, and are enforceable in accordance with the clauses stipulated herein.

iv. its use of the Services is solely for its own bona fide use and in compliance with Applicable Law as well as any directions issued by BankU from time to time.

v. it shall immediately intimate BankU of any violation or potential violation of these Terms or of other circumstances that may cause damage to BankU’s goodwill and reputation.

vi. it shall be responsible to obtain any and all consents and approvals that are required from regulatory or governmental authorities, including any consent from customers required to transfer personal data to the User and/or BankU or its Affiliates required for the access/use of the Platform or Services, as the case may be, in accordance with Applicable Law.

vii. it shall be solely responsible for and hereby undertakes to strictly comply with BankU’s Privacy Policy, and Applicable Law including but not limited to data protection, security, piracy, and directions issued by the regulators relating to payment data, and shall obtain and maintain in full force and effect all registrations required under Applicable Law for the operation of the business in terms of the applicable agreement. It shall also not deal in any of the products or services as mentioned in list of Restricted Services of these Terms. Please note that this list of Restricted Services is subject to addition/change without prior intimation to you.

viii. it shall not access (or attempt to access) the Platform and the Services by any means other than through the interface that is provided by BankU. It shall not use any deep-link, page scrape, robot, spider or other automated device, program, algorithm, or methodology, or any similar or equivalent manual process, to access, acquire, copy, or monitor any portion of the Platform, or in any way reproduce or circumvent the navigational infrastructure or presentation of the Platform.

ix. it shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password mining or any other illegal means.

x. it shall inform the Company in case income tax return is not filed by the User for the previous financial years starting from FY 2020-2021 and undertake to indemnify and keep indemnified BankU against any and all losses, claims, liabilities, costs, taxes, interest, penalties imposed by any government and regulatory authority for non-complying with Section 206AB or any other provisions of Income Tax Act, 1961. The User also agrees that in case of any non-compliance as per the above-mentioned section, BankU shall recover TDS amount from the User along with interest and penalty.

xi. it shall assist BankU in furnishing to its auditors, Service Providers, governmental authorities, or law enforcement agencies, forthwith upon request from time to time, KYC Documents, relevant books, the original copy/copies of proof of transactions, invoices, or other records, and shall retain records relating to transactions for a period of 10 (ten) years from the relevant date of the order placed on the Platform.

1.11 INDEMNIFICATION

User agrees to indemnify, save, and hold BankU, its Affiliates, contractors, employees, officers, directors, agents and its third-party suppliers, licensors, and partners harmless from any and all claims, demands, actions, suits which may be threatened or brought against BankU, and also against all losses, damages, liabilities, costs, charges, and expenses, including without limitation, legal fees and expenses arising out of or related to:

i. Users’ use or misuse of Platform/Services;

ii. User’s use or misuse of the Account;

iii. any violation by the User of these Terms or applicable agreement;

iv. any breach of representations, warranties and covenants made by the User in these Terms or applicable agreement;

v. any claim or legal notice or quasi-legal proceedings to which BankU may be required to become party or to which BankU may be subjected by any person including any governmental authority, by reason of breach of any Applicable Law;

vi. due to failure of a User to obtain any required statutory or regulatory approval necessary for the performance of its obligations in the applicable agreement with BankU;

vii. all liability, claims, damages, costs, expenses suffered or incurred by BankU as a result of any act or violation by User under Section 269ST of the Income Tax Act, 1961 while acting as collection agent of BankU;

viii. BankU reserves the right, at User’s expense, to assume the exclusive defence and control of any matter, including rights to settle, for which concerned User is required to indemnify BankU. The User agrees to cooperate with BankU’s defence and settlement of these claims. BankU will use reasonable efforts to notify the User of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it.

1.12 DISCLAIMER OF WARRANTY

To the fullest extent permissible under Applicable Law, BankU and its Affiliates, officers, directors, employees, and agents disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. No advice or information, whether oral or written, obtained by a User from BankU or through BankU’s Services or the Platform will create any warranty not expressly stated herein. BankU does not authorize anyone to make any warranty on its behalf and Users should not rely on any such statement. Users acknowledge that BankU is a reseller and is not liable for any third-party seller’s obligations. It is User’s responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, merchandise, and other information provided through the Platform or on the internet generally. BankU does not warrant that the Services will be provided uninterrupted, or free of errors, viruses, or other harmful components, and that any of the foregoing defects will be corrected. BankU’s Services and the Platform and any data, information, third-party software, Reference Sites, or software made available in conjunction with or through its Services and the Platform are provided on an “as is” and “as available” and “with all faults” basis and without warranties or representations of any kind either express or implied. BankU and its third-party suppliers, licensors, and partners do not warrant or make any representations regarding the use or the results of the use of the Services, the Platform or any Reference Sites in terms of correctness, accuracy, reliability, or otherwise.

1.13 INTELLECTUAL PROPERTY

i. BankU’s Services and the Platform are owned and operated by BankU and/or third-party licensors. The visual interfaces, graphics, design, compilation, information, computer code (including source code and object code), products, software, services, and all other elements of the Services and the Platform provided by BankU (the “Materials” ) are protected by Applicable Law.

ii. As between User and BankU, all Materials and BankU’s Intellectual Property are the property of BankU and/or third-party licensors or suppliers as applicable. User agrees not to remove, obscure, or alter BankU or any third-party’s copyright, patent, trademark, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the Services.

iii. Either Party does not accrue any rights or interest in the other Party’s Intellectual Property and use of any Intellectual Property by either Party shall be strictly for the fulfilment of and in compliance with the terms of the agreement between the Parties.

iv. The Parties undertake that they shall not, nor will they allow others to, reverse engineer or disassemble any parts of the other’s Intellectual Property.

v. If Users’ have comments regarding the Services and the Platform or ideas on how to improve it, please write to our 24x7 Helpdesk at help@banku.co.in. Please note that by doing so, concerned User hereby irrevocably assign to BankU, and shall assign to BankU, all right, title and interest in and to all ideas and suggestions and any and all worldwide intellectual property rights associated therewith. The concerned User agrees to perform such acts and execute such documents as may be reasonably necessary to perfect the foregoing rights.

iiv. User acknowledges that BankU has granted the User a personal, non-exclusive, non-transferable, limited privilege to avail the Services and make personal use of the Platform and/or the Services. Therefore, the User undertakes that:

a. they shall use the Intellectual Property solely for discharge of their duties under the applicable agreement;

b. they shall use Intellectual Property of other party only in the form and manner stipulated by such party;

c. they shall not sell, license, distribute, copy, modify, publicly perform, or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the Materials or BankU’s Intellectual Property;

d. they shall seek prior written consent from other party for use of such party’s Intellectual Property which is not previously provided for by such Party;

e. they shall bring to other party’s notice all cases concerning such party’s Intellectual Property’s (a) infringement, (b) passing off, (c) registration, or (d) attempted registration;

f. they shall render to other party all assistance in connection with any matter pertaining to the protection of such party’s Intellectual Property whether in courts, before administrative agencies, or otherwise;

g. they shall refrain from taking any action which shall or may impair other party’s right, title, or interest in the Intellectual Property, or create any right, title, or interest therein or thereto, adverse to that of the other party;

h. they shall not use or permit to be used the Intellectual Property by any unauthorized person;

i. they shall not misuse the Intellectual Property or use it together with any other mark(s);

j. they shall not use any of BankU’s trade names, trademarks, service marks, logos, domain names, and other distinctive brand features;

k. they shall not remove, obscure, or alter any proprietary rights notices (including trademark and copyright notices), which may be affixed to or contained within the Services; and

l. they shall not copy or transmit any of the Services.

viii. BankU

1.14 AMENDMENT

BankU has the right to change, modify, add, delete, discontinue, remove, or impose conditions on any feature of these Terms, either in its entirety or a part thereof at any time by posting a notification on the Platform or otherwise communicating the notification to Users. The changes will become effective, and shall be deemed accepted by Users, twenty-four (24) hours after the initial posting and shall apply immediately on a going-forward basis with respect to payment transactions initiated after the posting date. If a User does not agree with any such modification, the User’s sole and exclusive remedy is to terminate their use of the Platform/Services.

1.15 CONFIDENTIALITY

i. The User shall keep Confidential Information as confidential. The User confirms that it shall protect Confidential Information with such security, confidentiality, and degree of utmost care as it would prudently apply to its own confidential information and use it solely in connection with the transaction to which the Confidential Information relates. The User acknowledges and agrees that it is aware of the sensitivity & secrecy involved in keeping the customer data/information and transaction records and shall ensure that neither the User nor their employees, directors etc. will do any act to violate the same.

ii. Notwithstanding anything contained in this Clause 1.16 (i), Confidential Information shall exclude any information: (a) which is already in the possession of the receiving Party and not subject to any other duty of confidentiality; (b) that is at the date hereof, or subsequently becomes, public otherwise than by reason of a breach by the receiving Party of these Terms; (c) information that becomes legally available to the receiving Party and/or its Affiliates or professional advisors on a non-confidential basis from any third-party, the disclosure of which does not, to the knowledge of that Party, violate any contractual or legal obligation which such third-party has to the other Party with respect to such information; and (d) information that is independently acquired or developed by the receiving Party and/or its Affiliates or professional advisors.

iii. The User hereby agrees that it shall not disclose any Confidential Information received by it without the prior written consent of BankU to any third-party at any time. Provided however, that either Party may make the following disclosures for which no consent shall be required from the other Party:

a. Disclosures to its directors, officers, employees, Affiliates/subsidiaries/group/holding companies, third party service providers and any employees thereof that it reasonable determines need to receive the Confidential Information;

b. Disclosures to its legal and other professional advisers, instructed by it that it reasonably determines need to receive the Confidential Information; or

c. Disclosures to any person to whom it is required under Applicable Law or any applicable regulatory, supervisory, judicial, or governmental order, to disclose such information, or at the request of any regulatory or supervisory or judicial or government authority.

1.16 TERMINATION

BankU reserves the right to terminate/suspend these Terms or User’s access to the Platform and Services without prior notice and without any liability to the User or any third-party. In the event the User wants to terminate the Terms, it can email at help@banku.co.in with a prior notice of thirty (30) days to stop the Services. Any suspension/termination of the User’s access to the Platform and Services shall be without prejudice to BankU’s right to exercise any other remedy available to it under the Applicable Law.

1.17 GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions and the exclusive jurisdiction of competent courts in Patna, India.

1.18 FORCE MAJEURE

BankU shall not be liable for failure to perform its obligations under these Terms to the extent such failure is due to causes beyond its reasonable control. In the event of a force majeure event, BankU if unable to perform shall notify the User in writing of the force majeure event and the performance obligations of the Company will be extended by a period of time equal to the length of the delay caused by such force majeure event; provided that if any such delay exceeds ninety (90) days, then following such ninety-day period, either Party hereto may terminate the unperformed portions of these Terms with a ten (10) days prior written notice to the other Party. For the purposes of these Terms, force majeure events shall include, but not be limited to, acts of God, failures or disruptions, orders or restrictions, war or warlike conditions, hostilities, sanctions, mobilizations, blockades, embargoes, detentions, revolutions, riots, looting, strikes, stoppages of labour, lockouts or other labour troubles, earthquakes, fires or accidents and epidemics and/or pandemics.

1.19 MISCELLANEOUS

i. SEVERABILITY. If any provision of these Terms is held to be unlawful, void, invalid or otherwise unenforceable, then such provision shall be limited or eliminated from these Terms to the minimum extent required, and the remaining provisions shall remain valid and enforceable.

ii. ASSIGNMENT. These Terms and any rights granted hereunder, shall not be assignable by the User, but may be assigned by BankU without any restriction. Any assignment attempted to be made in violation of this clause 1.19 shall be void and of no effect.

iii. HEADINGS. The heading references herein are for convenience purposes only, and do not constitute a part of these Terms, and shall not be deemed to limit or affect any of the provisions hereof.

iv. NOTICE. BankU may provide Users with notices and communications through registered e-mail, regular mail, or posts on the BankU website(s) or Platform or by any other reasonable means. Except as otherwise set forth herein, notice to BankU must be sent by courier or registered post to BankU (India) Limited, 1st Floor , 102, Near City Kart Kumharar , Patna, Bihar - 800026, India.

v. WAIVER. The failure of BankU to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. Any waiver of any provision of these Terms, express or implied, shall be effective only if in writing and signed by BankU.

vi. RELATIONSHIP BETWEEN THE PARTIES. The Terms are not intended by the Parties to constitute or create a joint venture, pooling arrangement, partnership, agency, or formal business organization of any kind. BankU and the User shall be independent contractors with each other for all purposes at all times and neither Party shall act as or hold itself out as an agent or representative of the other Party nor shall create or attempt to create liabilities for the other Party by acting or holding itself out as such.


Privacy Policy

Effective date: 10 August 2026. This Policy applies across BankU Payments, BankU Seva Kendra and BankU ERP. Personal data is processed only for specified and lawful purposes, including account administration, service delivery, identity verification, fraud prevention, regulatory compliance, support and security. Users may request access, correction, updating, erasure or grievance redressal, subject to identity verification and applicable legal retention requirements. Consent may be withdrawn where consent is the basis of processing, without affecting prior lawful processing.

BankU applies reasonable technical and organisational safeguards, access controls, logging, incident response, vendor due diligence and retention controls. Data may be shared with regulated partners, service providers, authorities or affiliates only where necessary for the stated purpose, contractual performance, consent or compliance with law. Cross-border processing, if any, remains subject to applicable Indian law and contractual safeguards.

Product-specific data. BankU Payments may process merchant, KYC, beneficiary, transaction, device, fraud-risk and settlement information. BankU Seva Kendra may process outlet, operator, customer-service and partner-required verification records. BankU ERP may process organisation, administrator, employee, payroll, attendance, leave, customer, vendor, accounting, support and audit-log data according to the modules selected by the subscribing organisation.

Cookies and similar technologies. BankU may use essential cookies and local storage for login, session continuity, security, preferences and service operation. Analytics or promotional technologies will be used subject to the choices and consent required by applicable law. Browser controls may disable non-essential cookies, but blocking essential storage may prevent secure features from working.

Retention and children. Data is retained only for the period needed for the stated purpose, applicable limitation periods, contractual obligations and legal, tax, AML/KYC, audit, security or dispute requirements. Services are intended for legally competent users and authorised business users. A child’s personal data must not be submitted unless the service expressly permits it and the required verifiable parental or lawful guardian authorisation has been obtained.

BankU (India) Limited (“BankU”, “we”, “us”, “our” ), respects every individual’s right to privacy and it is our endeavour to protect their personal and Sensitive personal data or information (defined below).


This Privacy Policy ( “Policy”) applies to all visitors (i.e. those who do not have an Account with BankU) and users (i.e. those who have an Account with BankU) (collectively referred to as “User”) who share their personal and Sensitive personal data with us, while visiting, accessing, browsing and using our website and mobile application (collectively referred to as “Website” ). The purpose of this Policy is to inform Users regarding collection, use, storage, transfer and disclosure of their data. Before submitting any information to us, please carefully read this Policy to understand how we shall treat your information.
The User acknowledges that this Policy is a part of BankU's Terms & Conditions and all the terms defined there have the same meaning here in this Policy. Access, browsing and continuous use of the Website constitutes the User’s unconditional consent to this Policy read together with the Terms of Use. If the User does not agree with the terms of this Policy, please do not visit and use our Website. This Policy can be easily accessed at various places on our Website, including but not limited to when Users create an account with us on our Website.
BankU reserves its right to modify, alter, and update this Policy at any time, with or without prior notice. Although, Users shall be notified of material changes through their registered email address or any other mode of communication available with us, it is advised that they consult this Policy regularly to be updated about the changes. If a User continues to use or avail the services of the Website after any modification, amendment, alteration or change of this Policy, irrespective of whether notice was sent to the User or published on the Website, such User is hereby deemed to provide consent to this Policy and BankU's other Policies and practices existing at the time of visiting, accessing and/or using the Website.

This Policy is published in compliance of:

i. Section 43A of the Information Technology Act, 2000 (“Act” )
ii. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules” )

DEFINITIONS

1. Personal Information

SPI Rules define “Personal Information” as any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person. Such information includes name, address, mobile number, etc.

i. passwords;
ii. financial information such as bank accounts or credit card or debit card or other payment instrument details;
iii. physical, physiological and mental health condition;
iv. sexual orientation;
v. medical records and history;
vi. biometric information;
vii. any of the information received under above clauses by body corpoli> for processing or storage under lawful contract or otherwise

Information which is freely available in the public domain or furnished under the Right to Information Act, 2005 or any other law shall not be regarded as sensitive personal data or information.

Location Information :

In order to provide certain Services, we may require access to location information, including precise geolocation information collected from your device. If you do not consent to collection of this information, certain Services will not function properly and you will not be able to use those Services. We do not share your location data with third parties unless necessary to provide the requested services, comply with the law, or with your consent. You can control or disable location services at any time through your device settings.

2. Payment Data

“Payment Data” is defined as end-to-end transaction details and information pertaining to payment or settlement transaction that is gathered / transmitted / processed as part of a payment message / instruction. Payment Data includes - Customer data (Name, Mobile Number, email, Aadhaar Number, PAN number, etc. as applicable); Payment sensitive data (customer and beneficiary account details); Payment Credentials (OTP, PIN, Passwords, etc.); and, Transaction data (originating & destination system information, transaction reference, timestamp, amount, etc.).

Consent for collection of Personal Information >

Users provide their consent to the use, disclosure, storage, possession, receiving, dealing or handling of their Personal Information by accessing, browsing, or availing services on the Website.
In accordance with Rule 5 of SPI Rules, Users provide their specific consent to the use, disclosure, storage, possession, receiving, dealing or handling of their Sensitive personal data or information for lawful purposes enumerated in this policy through checking the box affirming such consent appearing at the time of creation of their Account on the Website.
BankU presumes adequate and lawful parental consent in case the Personal Information or Sensitive personal data or information is shared by a User under the age of 18 years.

Types of information we collect

The Users who access and use our Website are required to submit certain Personal Information and Sensitive personal data or information for creating an Account, entering into transactions with us and obtaining customer support services. Personal Information and Sensitive personal data or information which may be collected by us includes:

i. full name and age;
ii. username and password;
iii. PAN;
iv. password of User’s account registered with us;
v. postal address;
vi. E-mail address;
vii. mobile number;
viii. internet protocol (IP) addresses (through cookies);
ix. URL of website accessed prior to and post Users’ accessing our Website;
x. credit/debit card number, credit/debit card expiration date and/or other payment instrument details;
xi. User’s feedback, queries, e-mails, letters, suggestions provided to us;
xii. third party information about concerned User’s activities or postings on the Website;
xiii. Information about the mobile/tab device the App is installed on or mobile device identifier.
xiv. any other information relevant for accessing and using our Website as maybe required by us.

Purpose of collection

We shall collect your Personal Information or Sensitive personal data or information only for specific, clear and lawful purposes. These include:

i. to give the User a safe, efficient, smooth and personalised experience while using our Website;
ii. to improve our services and products;
iii. to respond to your queries or complaints generally related to our services, etc;
iv. to send promotional emails containing information about our existing and new products/services, newsletters, notify changes in this Policy or other policies etc;
v. to analyse the traffic on our Website and conduct market research regarding users’ demographics, interests, and behaviour;
vi. to create new products and services;
vii. to provide customer support services;
viii. to detect, prevent and address error, fraud, criminal activity, abuse of our services and technical issues;
ix. to enforce Terms of Conditions;
x. to provide co-branded services in affiliation with more than one corporate entity;
xi. other such lawful purposes as described at the time of collection of Personal Information or Sensitive personal data or information.

How information is collected

We collect information which the Uservoluntarily provides us at the time of visiting, accessing, browsing and using our Website, our social media profiles, and customer support service. We also collect data automatically by analysing your online behaviour (through cookies).
The User has an option to not provide us with certain information or withdraw consent to provide certain information at any time, in accordance with the terms of this Policy. In case consent is withdrawn, we shall retain your Personal Information or Sensitive personal data or information for a period deemed appropriate by us or as mandated by law. On revoking of your consent, we reserve the right to limit access to the various features and services provided on the Website.

Disclosure of information

You expressly consent to and authorize us to share your Personal Information and Sensitive personal data or information with our trusted affiliates and any other third party, to the extent and for the lawful purposes as stated in this Policy. We shall not disclose any Personal Information or Sensitive personal data or information to any government institution or authority, except where such disclosure is (i) obligated by law, (ii) requested by a lawfully authorized government authority, (iii) pursuant to a judicial decree, (iv) for enforcing and protecting the legal rights of BankU or others’, (v) for seeking any relief, (vi) for defending any charge, (vii) for opposing any claim, (viii) for enforcing this Policy or our Terms of Use, (ix) for obtaining any legal advice. We also reserve our right to disclose, share or transfer your Personal Information or Sensitive personal data or information to a third party due to any change in ownership, merger, restructuring or sale of our business assets.

Use of cookies and other technologies

To improve the effectiveness and usability of the Website for our Users, we use “cookies”, or similar technology to collect information and assign each visitor a unique random number called as a User Identification (User ID) in order to understand the User's individual interests. Our web servers automatically collect limited information about the User’s computer connection to the Internet, including User’s IP address, when the User visits the Website (User’s IP address is a number that lets computers connected to the internet know where to send data to the User such as the web pages viewed by the User).
Users may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties and disclaim any obligation or liability associated thereto.

Links to other websites

The Website provides links to other websites which may or may not collect information about the User. The User acknowledges that this Policy does not cover the collection and use of information by such sites and that we shall not be responsible for the privacy policies, practices or content of the linked websites.

Correction and updation of information

The User shall promptly notify us in case any Personal Information or Sensitive personal data or information supplied by such User as maintained in our records is inaccurate, misleading or incomplete. Further, the User may also review, update or modify the information by logging into their Account on the Website. We shall not be responsible for the authenticity of Personal Information or Sensitive personal data or information supplied by a User.

Retention of information

Your Personal Information and Sensitive personal data or information may be retained and used until: (i) the relevant purposes for the use of your information described in this Policy are no longer applicable; and (ii) we are no longer required by applicable law, regulations, contractual obligations or legitimate business purposes to retain your information; and (iii) the retention of your information is not required for the establishment, exercise or defense of any legal claim.

Mailers

BankU may send direct mailers to the User at the email address given by the User. The User has the option to opt-out of this direct mailer by way of links provided at the bottom of each mailer or any other means as BankU deems appropriate. BankU respects every User’s privacy and in the event that User chooses to not receive such mailers, BankU will take all steps to remove the User from the list. If a User wants to remove his/her/it’s contact information from all mailing lists and newsletters, the same can be done through “Profile” page of his/her/it’s account with BankU.

Advertising

We use third-party advertising companies to serve ads when you visit our Website. These companies may use your anonymized information (i.e. information which does not include your name, address, email address or mobile number) in order to provide advertisements about goods and services of interest to you. Such anonymized information is usually in the form of aggregated statistics on traffic to various pages within our Website.

Data Localization

In compliance with Reserve Bank of India’s circular RBI/2017-18/153 DPSS.CO.ODNo.2785/06.08.005/2017-2018 dated April 6, 2018, all Users, including system participants, service providers, intermediaries, payment gateways, third party vendors and other entities in the payments ecosystem, who are retained or engaged by BankU for providing payment services shall mandatorily store entire Payment Data in systems located only in India. Notwithstanding the above, for cross border transaction data, consisting of a foreign component and a domestic component, a copy of the domestic component may also be stored abroad, if required.

How we secure the information

The Website has put stringent security measures necessary to prevent misuse, unauthorised access, modification, disclosure or destruction of your Personal Information and Sensitive personal data or information in our control. All information collected by us is stored on servers secured behind a firewall; such servers are password-protected and access is strictly limited based on need-to-know basis.

We may undertake periodic review of our security safeguards and this Policy to incorporate such future changes as may be appropriate to ensure that integrity of your Personal Information and Sensitive personal data or information is intact. In case of any security breach which is likely to cause harm to the User, we shall notify the User of such breach as soon as practicable and take necessary measures to remedy the breach or mitigate any immediate harm.

If you seek any clarifications regarding this Policy or wish to raise any issue or grievance with respect to illegal access, use or disclosure of Personal Information, please e-mail at help@banku.co.in

We shall attempt to resolve any issues within a period of thirty (30) days from the date of receipt of the question, concern, grievance or report.




Grievance Policy

Effective date: 10 August 2026. This grievance mechanism covers BankU Payments, BankU Seva Kendra and BankU ERP. Complaints should include the registered name, mobile/email, relevant transaction or request reference and a concise description, but should never include passwords, OTPs, PINs or full card credentials.

BankU seva kendra believes that excellence in customer service is an important imperative for sustained business growth. As a service organization, customer service and customer satisfaction are our prime focus. Our goal is to ensure that our customers receive exemplary service across all our touch points. This policy encompasses a structured grievance redressal mechanism and a framework for addressing customer grievances/complaints.
BankU Seva Kendra will treat the customers in a transparent and fair manner, and will deal with customer complaints with courtesy and in a timely manner.


REDRESSAL MECHANISM FOR GRIEVANCES:

BankU Seva Kendra believes that excellence in customer service is an important imperative for sustained business growth. As a service organization, customer service and customer satisfaction are our prime focus. Our goal is to ensure that our customers receive exemplary service across all our touch points. This policy encompasses a structured grievance redressal mechanism and a framework for addressing grievances/complaints.
BankU Seva Kendra will treat the customers in a transparent and fair manner, and will deal with customer complaints with courtesy and in a timely manner.

The customer can contact the below mentioned two levels for effective resolution of their complaints:

1. Initial Contact Point:
Customers are encouraged to first contact our customer service team, who are trained to handle a wide range of issues. Our representatives will listen to your concerns, provide assistance, and work towards a resolution.
2. Escalation Level:
If the issue is not resolved to your satisfaction at the initial contact point, you may escalate your complaint to a senior representative. This ensures that more complex grievances receive the attention they deserve.


Level :- Level 1

Response Time :- Less than 24 hours

Description :- 24×7 Helpdesk

Contact details :- help@banku.co.in


Level :- Level 2

Response Time :- Less than 72 hours

Description :- Nodal Officer

Contact details :- nodal.officer@banku.co.in

AML/CFT Principal Officer: Chandan Thakur (PO) — chandan@banku.co.in. This contact is for AML/CFT governance and regulatory coordination; ordinary customer complaints should follow the escalation levels above.


To report or to notify us of any fraudulent activity, please reach out to the BankU Cyber cell Team at:

Level :- Level 1

Response Time :- Less than 24 hours

Description :- BankU CyberCell

Contact details :- developers@banku.co.in


Your safety and security are our top priorities, and we are here to assist you promptly and effectively. Thank you for helping us maintain a secure environment for all our customers.

Restricted Services

Effective date: 10 August 2026. BankU may refuse, suspend, investigate or terminate access where an activity is unlawful, unlicensed, deceptive, sanctions-related, inconsistent with a regulated partner’s policy, or presents unacceptable fraud, AML/CFT, cybersecurity or reputational risk. The following list is illustrative and does not limit restrictions required by law, card/payment-network rules or partner-bank instructions.

The Users hereby represents and confirms that it is not into the activities mentioned in the restricted services list (as amended from time to time) as set out herein below:
1. MLM & Entities operating as chit funds / nidhi companies (except government or public sector entities);
2. Casino / Nightclub / Betting / Gambling / Gaming Business (gaming companies qualified under “games of skills” are excluded from the list)
3. Weapons which include firearms, ammunition, knives, brass knuckles, gun parts, and other armaments; Antiques/Art Dealers.
4. Hazardous materials which include explosives and related goods; toxic, flammable, and radioactive materials and substances.
5. Dealers in gems and jewellery / precious metals / bullions (including sub dealers).
6. Money Changers / Money Transfer Agents
7. Embassies / Consulates
8. Online Lotteries
9. Telemarketers
10. Offshore Corporation
11. Unregulated or illegal currencies, virtual-asset activity where prohibited, and transactions designed to evade regulatory controls.

T&Cs - BankU Payments

Effective date: 10 August 2026. These product terms supplement the general Terms of Use and apply whenever a merchant, business, agent or other authorised user accesses BankU Payments.

1. Service model. BankU Payments is a technology and orchestration platform. Regulated payment, banking, acquiring, settlement, payout, bill-payment or financial services are provided by the bank, payment system participant, payment aggregator or other regulated partner identified for the relevant service. BankU does not hold itself out as a bank, does not independently accept deposits and does not guarantee that a partner will approve or complete a transaction.

2. Eligibility and onboarding. Users must provide complete, current and accurate business, ownership, tax, bank-account and KYC information; possess all registrations and permissions required for their activity; and authorise BankU and its partners to verify submitted information. Activation and continued access remain subject to due diligence, risk assessment and partner approval.

3. Authorised use. The service may be used only for the approved business purpose and transaction flows. A user must not process prohibited goods or services, split or disguise transactions, route third-party funds without approval, conduct self-payments or cash cycling, misuse credentials, or attempt to bypass limits, monitoring, sanctions, fraud or AML/CFT controls.

4. Transaction instructions. The user is responsible for checking beneficiary, amount, purpose and other transaction details before authorisation. A transaction instruction may become irrevocable after submission to the relevant network or partner. A pending, successful or failed status is determined from the final confirmation received from the responsible partner or payment network.

5. Fees, settlement and reserves. Applicable fees, taxes, settlement cycles, transaction limits, rolling reserves, holds and deductions will be shown in the commercial arrangement, dashboard or partner schedule. Settlement may be delayed, adjusted, reversed or withheld where required for reconciliation, suspected fraud, chargebacks, refunds, liens, partner instructions, legal orders, negative balances or regulatory compliance.

6. Refunds, reversals and chargebacks. Refund eligibility depends on the underlying product, merchant policy and partner/network rules. A user remains responsible for valid refunds, disputes, chargebacks, penalties and supporting evidence relating to its transactions. BankU may debit or set off amounts lawfully due under the applicable arrangement.

7. Security and incident reporting. Users must protect devices, API keys, passwords, authentication factors and authorised-user access; follow integration and PCI DSS requirements applicable to their environment; and immediately report suspected credential compromise, unauthorised transactions, data exposure or fraud. OTPs, PINs, CVVs and full card credentials must never be requested or retained except by an authorised system designed for that purpose.

8. Suspension and termination. BankU or the relevant partner may restrict or suspend a feature or transaction where necessary for security, maintenance, investigation, risk control, partner instruction, legal compliance or breach of these Terms. Amounts legitimately due, dispute obligations, audit rights and data-retention duties survive termination.

9. Complaints. Payment complaints should include the BankU request or transaction reference, date, amount and registered contact details. Users must not share passwords, OTPs, PINs or complete card details in a complaint. Complaints follow the Grievance Policy displayed on this page and may also be handled by the responsible regulated partner where applicable.

10. Detailed chargeback framework. A chargeback, retrieval request, pre-arbitration, arbitration, dispute, reversal or similar debit initiated by an issuing bank, acquiring bank, card network, payment system or regulated partner will be handled under that entity’s then-current rules. BankU may notify the merchant through the dashboard, registered email or another agreed channel. The merchant must provide complete, genuine and legible evidence within the deadline stated in the notice, including order records, invoices, proof of delivery or service, customer communication, refund status and authentication evidence. Failure to respond within the deadline may result in acceptance of the chargeback.

11. Chargeback debits and representment. BankU or its partner may provisionally or finally debit the disputed amount, applicable network fees, taxes, penalties and reasonable investigation costs from settlements, balances or reserves. Submission of evidence or representment does not guarantee recovery. A decision of the responsible bank, payment system or network is binding on the transaction to the extent provided by its rules, without prejudice to rights available under applicable law. The merchant must not separately collect a disputed amount after receiving reimbursement through another channel.

12. Merchant refund obligations. Refunds must be initiated through the approved transaction reference and, unless the relevant partner permits otherwise, returned to the original payment source. Merchants must not issue a cash or off-platform refund while also requesting an electronic refund. Processing time begins after a valid refund instruction is accepted; actual credit time depends on the partner, payment network and customer’s bank. Transaction, platform or network fees already incurred are non-refundable unless the commercial schedule, partner rule or applicable law expressly provides otherwise.

13. Failed, pending and duplicate transactions. A displayed status is provisional until reconciliation with the responsible partner or network is complete. For a failed or timed-out transaction where the customer account was debited, reversal or refund will follow the responsible partner/network process. Duplicate or excess settlement may be recovered by adjustment or set-off after reasonable reconciliation. Users must not promise a credit date inconsistent with the confirmed partner timeline.

14. Reconciliation and records. The merchant must reconcile transactions, settlements, refunds and disputes at least at the frequency stated in its commercial arrangement and notify discrepancies promptly. Platform and partner records will be prima facie evidence of electronic instructions and processing status, subject to correction of a demonstrated error. Records must be preserved for the period required by tax, payment, AML/KYC, audit, contract and applicable law.

15. Risk controls and reserve. BankU or a regulated partner may apply transaction limits, velocity controls, delayed settlement, rolling reserve, security deposit or enhanced review based on business category, dispute ratio, fraud indicators, account changes, financial exposure or partner requirements. A reserve is not interest-bearing unless expressly agreed and may be retained for a reasonable period after termination to cover anticipated refunds, chargebacks, penalties and other surviving liabilities.

16. Compliance, inspection and audit. The merchant must comply with applicable payment-network rules, partner-bank instructions, consumer-protection obligations, sanctions, AML/CFT requirements, data-protection law, PCI DSS obligations applicable to its environment and BankU security standards. On reasonable notice, or immediately where fraud or security risk is suspected, the merchant must provide records and cooperation necessary for a compliance review, regulatory request, partner audit or incident investigation.

17. Merchant warranties and indemnity. The merchant represents that every transaction arises from a genuine, lawful and authorised supply; descriptions and refund terms are accurate; required licences and taxes are maintained; and customer data was lawfully obtained. To the extent permitted by law, the merchant will indemnify BankU, its affiliates and partners against third-party claims, chargebacks, fines, penalties, losses and reasonable costs arising from the merchant’s products, misrepresentation, unlawful conduct, security failure, breach of these Terms or violation of another person’s rights.

18. Disclaimer and limitation. Payment services depend on banks, networks, telecom, internet and third-party systems outside BankU’s exclusive control. Except for obligations that cannot lawfully be excluded, BankU does not warrant uninterrupted or error-free processing. Neither party will be liable for indirect, incidental, special, punitive or consequential loss, loss of goodwill or anticipated profit. Any aggregate contractual liability of BankU is subject to the limitation stated in the applicable commercial agreement; fraud, wilful misconduct, confidentiality, data-protection obligations, indemnities and amounts payable are excluded only to the extent the law permits.

19. Force majeure and legal process. A party is not liable for delay caused by events beyond reasonable control, including network failure, cyberattack despite reasonable safeguards, natural disaster, governmental action, strike or partner outage, but must use reasonable efforts to mitigate impact. BankU may act on lawful orders, regulatory directions, sanctions screening and partner instructions, including blocking or preserving records or funds where legally required.

20. Order of precedence. For BankU Payments, a signed commercial agreement or product schedule prevails over this section for the same subject, followed by these product terms and then the general Terms of Use. Mandatory law and binding rules of the responsible regulated partner or payment network prevail where applicable.

T&Cs - BankU ERP

Effective date: 10 August 2026. These product terms supplement the general Terms of Use and govern access to BankU ERP, including payroll, HRMS, attendance, leave, CRM, accounting, invoicing, helpdesk, workflow, visitor, courier and related modules selected by the subscribing organisation.

1. Business subscription. BankU ERP is a multi-organisation Software-as-a-Service platform. The subscribing organisation is responsible for its authorised administrators and users, configuration, subscription plan, branch and employee access, and all instructions submitted through its tenant. Features, usage limits, support scope and fees are governed by the applicable order form or commercial plan.

2. Organisation administrator. The customer must appoint an authorised administrator and keep the administrator’s details current. Administrators control user creation, roles, permissions, payroll inputs, approvals, integrations and exports. BankU may rely on administrator instructions until authorised replacement details are received and verified.

3. Customer data and lawful processing. The organisation determines why employee, customer, vendor and operational data is entered into BankU ERP and is responsible for notices, permissions, consents and other lawful grounds required for that processing. Where BankU processes such data on the organisation’s documented instructions, BankU acts as a service provider/data processor to the extent recognised by applicable law. BankU may separately act for its own legitimate security, billing, fraud-prevention and legal-compliance purposes.

4. Payroll, HR and statutory outputs. Payroll calculations, attendance, leave, tax, accounting and compliance outputs depend on customer-supplied rules and data. The organisation must review and approve outputs before salary disbursement, filing or business reliance. BankU ERP is a software tool and does not replace the customer’s legal, tax, accounting, labour-law or professional advisers.

5. Acceptable use. Users must not upload unlawful, excessive or malicious content; violate another person’s rights; introduce malware; probe or bypass security; reverse engineer except where law expressly permits; share accounts; scrape the service; or use BankU ERP to make solely automated decisions that unlawfully deny rights or opportunities.

6. Security and integrations. The organisation must apply least-privilege access, promptly disable departed users, protect login factors and review audit activity. Third-party integrations are enabled at the organisation’s instruction and remain subject to the third party’s terms, security and availability. BankU is not responsible for an external service outside BankU’s reasonable control.

7. Availability, maintenance and changes. BankU uses reasonable measures to maintain service availability, backup, monitoring and incident response. Planned maintenance, emergency security work, internet or cloud failures, force majeure and third-party outages may affect availability. Material feature or plan changes will be communicated through reasonable channels where practicable.

8. Intellectual property. BankU and its licensors retain rights in BankU ERP, its software, design, documentation, workflows and platform-generated improvements. The customer retains rights in customer data and grants BankU the limited rights necessary to host, secure, process, support and transmit that data for the contracted service.

9. Account closure, export and retention. On termination, organisation access may cease after the applicable notice or subscription period. The customer should export required data before closure. Individual account-deletion requests apply only to the relevant user profile and do not automatically delete organisation payroll, statutory, financial, audit or employment records. Data may be retained where required by law, contract, security, fraud prevention, backup cycles or dispute resolution and will thereafter be deleted or anonymised according to applicable retention practices.

10. Confidentiality and support. Each party must protect the other party’s confidential information and use it only for the service relationship. Support and grievances should be submitted through the designated support channel with the organisation name, user identity and request reference, without sharing passwords or authentication secrets.

11. Plans, fees and taxes. Subscription fees, implementation charges, user or module limits, storage, messaging, integration, support and other usage charges are specified in the order form, invoice or published plan selected by the customer. Fees are exclusive of applicable taxes unless expressly stated. The customer must keep billing and tax information current and pay undisputed invoices by the due date. BankU may restrict paid features after reasonable notice of an overdue amount.

12. Trial, renewal and cancellation. A free trial may be limited by duration, users, modules, storage or functionality and may be withdrawn for misuse. Unless the order form states otherwise, a paid subscription runs for the selected billing term and renewal follows the order form or renewal notice. Cancellation stops future renewal but does not itself reverse charges already earned. The customer remains responsible for use and charges through the effective cancellation date.

13. BankU ERP refund policy. Refund requests must be submitted from the registered organisation administrator or billing contact with the invoice and payment reference. The following rules apply unless a signed order form provides more favourable terms: (a) duplicate payments and verified BankU billing errors are refundable in full; (b) a prepaid new subscription may be cancelled before production workspace activation and refunded after deduction of non-recoverable payment, tax, onboarding or third-party costs; (c) after workspace activation, subscription, implementation, migration, training, customisation, integration and consumed usage fees are non-refundable; (d) no pro-rata refund is due for unused time, users or modules after customer-initiated cancellation; and (e) a refund or service credit may be available where mandatory law requires it or where BankU confirms a material service failure, receives written notice, and fails to cure it within a reasonable period.

14. Refund processing. An approved refund will ordinarily be initiated to the original payment method or verified organisation bank account within 7-10 business days after approval and completion of required checks. The receiving bank or payment provider may require additional time. Taxes already deposited, third-party charges and promotional credits will be adjusted according to law and the applicable plan. A refund does not waive confidentiality, data-retention, indemnity, outstanding usage or other surviving obligations.

15. Service levels and service credits. Any uptime commitment, response time, recovery objective or service credit applies only if stated in a signed order form or service-level schedule. Service credits, where agreed, are calculated only against the affected eligible service and are the customer’s sole financial remedy for the specified service-level failure, except where applicable law or the agreement expressly provides otherwise. Scheduled maintenance, beta features, customer systems, third-party services and force-majeure events are excluded to the extent stated in the schedule.

16. Implementation and customer dependencies. Delivery dates depend on timely customer decisions, accurate data, access to authorised systems, nominated personnel and completion of agreed dependencies. Delays or rework caused by incomplete data, scope changes, unavailable customer personnel or third-party constraints may change timelines and charges through an agreed change-control process.

17. Data quality, backup and export. The customer is responsible for source-data quality, lawful collection, reconciliation and maintaining independent copies of critical statutory or financial records. BankU maintains platform backups according to its internal continuity controls; backups are not a substitute for the customer’s record-retention duties. Standard exports are provided in available formats. Custom extraction, restoration or migration may be chargeable where it requires additional work.

18. Security incidents. Each party must promptly notify the other of a confirmed security incident materially affecting customer data or the service and cooperate on containment, investigation and legally required notifications. The customer remains responsible for incidents caused by its users, endpoints, credentials, configuration or unauthorised integrations. BankU remains responsible for safeguards within systems under its control, subject to the agreement and applicable law.

19. Audit logs and evidence. Platform logs, approval history, timestamps and system records are prima facie evidence of activity performed through the tenant, subject to correction of demonstrated error. The customer must periodically review privileged access and audit logs. BankU may preserve relevant records for security, investigation, legal hold, audit and dispute purposes.

20. Customer warranties and indemnity. The customer represents that it has authority to enter into the subscription, provide customer data, instruct processing and administer its workforce and business records. To the extent permitted by law, the customer will indemnify BankU against third-party claims and reasonable costs arising from unlawful customer data, employment or payroll decisions, customer-configured rules, infringement, misuse of the service or breach of these Terms. BankU will remain responsible for claims arising directly from its infringement or breach to the extent provided in the applicable agreement.

21. Warranty disclaimer. BankU ERP is provided with reasonable skill and care as a business software service. Except for express commitments in the applicable agreement and rights that cannot be excluded by law, the service and beta features are provided without implied warranties of merchantability, fitness for a particular purpose, uninterrupted availability or error-free output. The customer must validate payroll, financial, statutory and decision-support outputs before reliance.

22. Limitation of liability. Neither party will be liable for indirect, incidental, special, exemplary, punitive or consequential loss, loss of profit, revenue, goodwill or anticipated savings, or loss caused by the other party’s systems or instructions. Aggregate contractual liability is limited as stated in the applicable order form or master agreement. Limitations do not apply to the extent prohibited by law and are subject to agreed treatment of fraud, wilful misconduct, confidentiality, data protection, intellectual-property infringement, indemnities and unpaid fees.

23. Suspension and termination. BankU may suspend access where reasonably necessary to prevent security harm, unlawful processing, material breach, non-payment or risk to another tenant or the platform, and will provide notice where practicable. Either party may terminate for uncured material breach according to the agreement. Upon termination, access, export, deletion, retention, fees and transition assistance are governed by these Terms and the applicable order form.

24. Governing documents and precedence. A signed master service agreement, data-processing addendum, order form and service-level schedule prevail over this section for their specific subject matter, followed by these BankU ERP terms and then the general Terms of Use. Mandatory applicable law prevails in every case.

T&Cs - BankU Seva Kendra

Effective date: 10 August 2026. BankU Seva Kendra operators must act only within their written appointment, approved product scope and partner instructions; display applicable charges; issue transaction acknowledgements; protect credentials and customer data; complete prescribed KYC/due diligence; and immediately report suspected fraud, security incidents, customer harm or AML/CFT concerns. No operator may represent BankU as a bank, promise guaranteed approval, retain customer OTP/PIN/card credentials, or offer an unapproved financial product.

BankU Seva Kendra is a technology-enabled assisted-service vertical operated by BankU (India) Limited. Banking, payment, insurance, identity-verification and other regulated services displayed on the platform are made available only through the relevant regulated or authorised partner and within the written scope approved by that partner. BankU is not a bank and does not independently accept deposits, issue banking products or guarantee approval of any regulated financial service. Where a BankU Seva Kendra is appointed under a bank’s Business Correspondent programme, the outlet and operator must follow the current RBI framework, the appointing bank’s agreement and operating instructions, and all applicable KYC/AML requirements. “BankU Seva Kendra(s)” shall mean and include the Users registered on the BankU Seva Kendra Platform who are authorised by BankU (India) Limited and the Bank to operate as ABC(s) under the above-mentioned guidelines for providing banking and citizen services envisaged in these BankU Seva Kendra Terms and Conditions. BankU Seva Kendras shall also be known as RSP’s (Retail Service Providers) if appointed by BankU (India) Limited for booking eTickets through IRCTC website or through their own web services portal. These BankU Seva Kendra Terms and Conditions (“BankU Seva Kendra Terms and Conditions”) as set out below are in addition to the Terms and Conditions as set out above and are applicable to all the BankU Seva Kendras registered on the BankU (India) Limited Platform. 1.1 The BankU Seva Kendra shall only undertake the activities in accordance with all the applicable Terms, relevant regulations and standard operating procedures issued by the Bank or the Regulators from time to time.
1.2 The BankU Seva Kendra shall take an appropriate insurance policy in order to protect itself from any business impediments, financial and non-financial risks.
1.3 The BankU Seva Kendra shall operate at its own cost as may be required by the Company or the Bank to effectively deliver the services to the Customers.
1.4 The BankU Seva Kendra shall ensure that any additional resource(s) engaged by the BankU Seva Kendra, subject to prior written approval from the Company, are selected through a process found suitable by the Company for providing the services in a timely and efficient manner.
1.5 The BankU Seva Kendra shall be solely responsible for compliance with all applicable labour laws in relation to the personnel it employs along with the associated costs. BankU will not have any right, obligation or responsibility whatsoever to control, supervise or manage the BankU Seva Kendra’s employees, agents or independent contractors.
1.6 The BankU Seva Kendra may utilize any third-party software other than the Software for providing the Services only after prior written permission of the Company. The BankU Seva Kendra shall ensure that such third-party Software is validly licensed, procured and installed. It shall ensure that the use of third-party Software shall not affect or damage BankU's Software.
1.7 The BankU Seva Kendra shall act prudently in accordance with these Terms and Conditions and shall exercise all due diligence in carrying out its duties and obligations under these Terms and Conditions. The BankU Seva Kendra agrees that they will preserve the data in accordance with the legal/regulatory obligations of the Company and as required under various circulars, guidelines, notifications etc. issued by the Bank or other regulatory authorities.
1.8 The BankU Seva Kendra shall not exercise any lien or right to set-off or appropriation on any of the assets, properties, documents, instruments or material belonging to the Company and/or the Customers and/or non-Customers in the custody of the BankU Seva Kendra for any amount due or claimed to be due by the BankU Seva Kendra from the Bank.
1.9 The BankU Seva Kendra shall promptly provide the details provided by the Company indicating the charges (if any) for the Services rendered to each and every Customer. The BankU Seva Kendra shall ensure that the charges for offering Services are clearly communicated to the Customer prior to rendering the services.
1.10 The BankU Seva Kendra shall not charge any fee from the Customer either directly or indirectly or on behalf of the Company over and above the fee specified by the Company from time to time.
1.11 The BankU Seva Kendra undertakes to perform the Services in accordance with the instructions provided by the Company from time to time.
1.12 The BankU Seva Kendra undertakes that any software or hardware used by the BankU Seva Kendra shall comply with the industry standards and will be updated regularly.
1.13 The BankU Seva Kendra shall immediately notify the Company of any breach of security and leakage of confidential information. In such eventualities, the BankU Seva Kendra shall be liable for all the damages and repercussions.
1.14 The BankU Seva Kendra shall familiarize itself with the Grievance Policy of the Company; the BankU Seva Kendra shall communicate this policy to each and every Customer and shall notify the Company within the specified time period of any claims/complaints/grievances made by the Customers.
1.15 The BankU Seva Kendra undertakes that any Customer information taken shall be strictly protected as per the Terms and Conditions and the BankU Seva Kendra would not source any other personal sensitive information from the Customers.
1.16 In no event shall the BankU Seva Kendra indulge or enter into any financial transaction with any of the BankU employees, associates, agents and/or personnel. BankU shall not be liable for any damages, losses (direct or indirect) whatsoever caused to the BankU Seva Kendra arising out of such transactions.
1.17 The BankU Seva Kendra shall treat all the Customers with dignity and respect and shall not resort to any kind of intimidation or harassment, either verbal or physical against any person.
1.18 If any legal proceeding is instituted by any Customer, the BankU Seva Kendra shall immediately intimate the same to the Company and provide all documents and information to enable the Company to take appropriate action. The Company shall not be liable for any dispute arising between the BankU Seva Kendra and any other entity / third party. The BankU Seva Kendra shall not make any representation to the Customers or otherwise give any warranties other than those contained in the standard terms and conditions laid down by the Company.
2. CASH MANAGEMENT
BankU shall from time to time authorise certain BankU Seva Kendras for cash management activities and to further extend the reach of banking services to the Customers for greater financial inclusion. Such BankU Seva Kendras shall:
2.1 Collect and/or dispense cash at other BankU Seva Kendra outlets in the assigned territory to ensure uninterrupted delivery of banking and citizen services to the Customers as per the mutually agreed terms.
2.2 Confirms that it assumes all the risks associated with cash logistics and shall take an appropriate insurance policy in order to protect itself from any business impediments, financial and non-financial risks.
2.3 Be solely responsible for providing genuine currency to all the BankU Seva Kendras and hence to the Customers towards the Transactions performed and the Company shall not assume any responsibility in this regard.
2.4 Ensure that the credit or debit against the cash collected or dispensed to the other BankU Seva Kendra(s) happens on an immediate basis at the time of handing over the cash.
3. SETTLEMENT
The payment mechanism for settlement of the fee payable by the BankU Seva Kendra or the Company as applicable shall be as follows:
3.1 The Company shall make available to the BankU Seva Kendra a report in electronic form setting forth the following information relating to each Transaction: The Transaction amount, date and time of the Transaction, Transaction serial number, Service Provider identification and response code ("MIS"). The MIS shall be made available to the BankU Seva Kendra via an online portal. The format and controls on the portal and process will be as provided by the Company and as updated from time to time.
3.2 The BankU Seva Kendra shall maintain sufficient credit/balance with the Company so as to enable each Transaction to be carried out smoothly. The Company reserves the right to decline any Transactions done over and above the balance of BankU Seva Kendra available with the Company.
3.3 The BankU Seva Kendra hereto agrees that any payment instructions for Transactions accepted by the BankU Seva Kendra as per the terms hereof which are subsequently disputed due to (a) the authorization by the BankU Seva Kendra of any Transaction with an amount exceeding the BankU Seva Kendra’s account balance or credit limit, or (b) the authorization by the BankU Seva Kendra of a fraudulent Transaction, shall always be the liability and responsibility of BankU Seva Kendra.
3.4 BankU provides technology and facilitation for transactions requested through the BankU Seva Kendra and processed by the responsible regulated partner. The BankU Seva Kendra is responsible for protecting its credentials, verifying customer instructions, following prescribed authentication and preventing unauthorised use at its outlet. BankU will provide reasonable assistance with transaction queries and partner escalation. Responsibility for an unauthorised or disputed transaction will be determined from the facts, applicable law, partner or network rules, and the respective acts or omissions of BankU, the BankU Seva Kendra, the customer and relevant service providers; no party’s liability is excluded where it cannot lawfully be excluded.
3.5 On receipt of a chargeback, retrieval request or transaction dispute, BankU will notify the BankU Seva Kendra through the registered communication channel. The BankU Seva Kendra must submit complete and genuine transaction records within the deadline stated in the notice, which will reflect the applicable bank, payment-system or network rules. If evidence is not provided on time or is rejected by the responsible partner, the disputed amount and applicable charges may be reversed, debited or adjusted from available balances or settlements. Submission of evidence does not guarantee successful representment.
4. CLUSTER OF BANKU SEVA KENDRAS AND RETAIL CHANNEL PARTNER
Each BankU Seva Kendra and Retail Channel Partner is responsible for its own acts, omissions, personnel, credentials, cash and transactions. A person will be responsible for another cluster member’s liability only where a separate written guarantee, indemnity or cluster agreement expressly creates that responsibility and is enforceable under applicable law. Where credible fraud, misrepresentation, collusion or security risk is identified, BankU may place a proportionate temporary hold on the balance of the person under investigation, preserve records and take other reasonable protective action, subject to partner instructions, applicable law and an opportunity to provide clarification where practicable. “Cluster” means the operational grouping of specified BankU Seva Kendras with their assigned Retail Channel Partner.
5. DATA SECURITY AND STORAGE
5.1 The BankU Seva Kendra shall comply with the provisions contained in the Information Technology Act, 2000 and the statutory rules framed thereunder, from time to time, in so far as the same has applied to its operations in accordance with all these Terms and Conditions, and also with all other Laws, rules and regulations, whether already in force or which may be enacted from time to time, pertaining to data security and management, data storage, sharing and data protection, and various rules, regulation and provisions as may be applicable, as and when the same is enacted into law and comes into force, and shall ensure the same level of compliance by all its employees.
5.2 The BankU Seva Kendra confirms and certifies that it will never engage in any acts that violate any laws and regulations. It shall also ensure that the financial data or any other information of the Customers received by the BankU Seva Kendra are stored in a system only in India. This data shall include a full end to end transaction details/information collected/carried/processed as part of the message/payment instructions.
6. TERMINATION
BankU may suspend or restrict access immediately where reasonably necessary to prevent fraud, security harm, unlawful activity, customer loss, regulatory breach or risk to a partner or the platform. In other cases of material breach or non-payment, BankU will ordinarily provide reasonable notice and an opportunity to cure where practicable. Termination may also occur on expiry or termination of the relevant partner appointment or commercial agreement. Suspected criminal conduct may be reported to the appropriate authority. On termination, the BankU Seva Kendra must stop representing itself as authorised, cease use of the Platform, return or destroy protected materials as instructed, cooperate in reconciliation and customer transition, and pay valid outstanding amounts. Rights relating to confidentiality, audit, records, disputes, indemnity, settlement and legal retention survive termination.