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BankU Payments / Payment Links

Give every payment request a clear reference.

Payment links need enough context for customers and support teams to recognise the request. Discuss order references, customer communication and status handling before enabling any provider-backed collection flow.

Talk to our team Take a closer look

Talk to us about the payment setup you need.

WHAT TO EXPECT

Payment Links in practice.

Review the main parts of the payment process.

Request context

Connect the link record to the relevant order or invoice so the business knows what the customer is being asked to pay.

Customer communication

Agree what the customer sees and which approved channel the business uses to share the request.

Status visibility

Plan how the team checks the recorded status and handles questions about pending or expired requests.

HOW TO APPROACH IT

How the work is organised.

Start with these three steps.

  1. 01

    Define the request

    Confirm the order reference, amount and intended customer communication.

  2. 02

    Review the provider flow

    Check the link’s supported conditions and status model in the approved contract.

  3. 03

    Track the reference

    Keep the link and order records together for support and reconciliation.

WORTH CHECKING

Before you start.

  • Current payment-link drafts do not collect real money.
  • Confirm expiration, permitted changes and payment methods with the approved provider.
  • Never mark an invoice paid solely because a link was sent or opened.