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BankU Seva Kendra / AePS

Help customers understand the next step.

For retailers discussing Aadhaar-enabled banking with customers, clear consent and a reliable transaction record matter. Start with the customer’s request and confirm the service available through the approved provider.

Talk to our team Take a closer look

Ask about service requests and provider availability.

AT THE SERVICE DESK

Consent comes before the service.

Start with the customer, then check what the approved provider can support.

CUSTOMER CONVERSATION

Customer consent

Explain the requested service and confirm consent before collecting information or moving to any provider-assisted verification step.

Explain the requestConfirm consent
PROVIDER CHECKPOINT

Service checks

Check the selected bank, service type and provider requirements before giving the customer a commitment.

Transaction records

Keep the provider reference and recorded outcome together so the customer has a clear point of contact for follow-up.

A reference for follow-up

THE OPERATOR'S CHECKLIST

What to cover at the counter.

Keep the conversation and the record together.

  1. Understand the request

    Ask which service the customer needs and confirm the appropriate provider-assisted route.

  2. Check what is required

    Review the provider’s current requirements, consent steps and permitted handling of customer information.

  3. Keep the reference

    Record the outcome and any follow-up needed, without storing sensitive authentication information.

CUSTOMER INFORMATION

Keep these checks in view.

  • Do not treat a submitted request as a completed banking transaction.
  • Explain provider limits, applicable charges and the available support route before proceeding.
  • Biometric or identity information must only be handled through the approved process.