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BankU Seva Kendra / Domestic Money Transfer

Check the recipient before the transfer.

Customers need to know where a transfer is going, what it costs and how to follow it up. Keep beneficiary checks and transaction references central to every service discussion.

Talk to our team Take a closer look

Ask about service requests and provider availability.

BEFORE ANY TRANSFER

Two sides of the same request.

SENDER / SERVICE REQUEST

Requirements and charges

Explain the approved provider’s customer-verification steps, applicable limits and charges before accepting a service request.

Discuss
Verification steps
Explain
Limits and charges
RECIPIENT / TRANSFER DETAILS

Beneficiary review

Read back the recipient details and ask the customer to confirm them before any transfer is initiated.

Review
Recipient details
Confirm
Intended amount

Status follow-up

Retain the provider reference and recorded status so pending requests can be checked through the correct support route.

TRANSFER REQUEST TRAIL

A clear route from request to reference.

  1. Confirm the recipient

    Review the beneficiary details with the customer and clarify the intended amount.

  2. Check the provider route

    Confirm required checks, limits and charges through the authorised service channel.

  3. Record the reference

    Keep the transaction reference and outcome, and explain how the customer can request help.

BEFORE YOU PROCEED

Don't guess at a transfer's outcome.

  • Do not guarantee delivery before the provider confirms the transfer.
  • Never ask a customer to disclose a PIN or OTP outside the approved process.
  • Investigate pending requests before attempting a second transfer.