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Industry solutions / Real Estate & Construction

Keep project requests from getting lost between teams.

Projects bring together site teams, suppliers, office staff and customers. Show us the requests and records that are hardest to follow, from the first enquiry to an internal approval or handover.

Start with your operations, then choose the right tools.

The enquiry and property record
  1. Enquiry ownershipChoose one project flow
  2. Site requestsMap the reviewers
  3. Project recordsAgree the record

Illustrative planning view

WHAT TO EXPECT

What your team needs to plan.

Start with your operations, then choose the right tools.

Enquiry ownership

Describe how prospective customer enquiries are assigned and followed up, including who may view contact details and conversation records.

Site requests

Map purchasing, expense or asset requests between the site and office, with a clear owner for each approval stage.

Project records

Identify the project references and document versions that teams need to use consistently when discussing work or reporting an exception.

NEXT STEPS

Plan the work around your industry.

Bring the people, records and requirements into the discussion.

  1. 01

    Choose one project flow

    Bring an example of a request that crosses the site and office, showing the information needed at each step.

  2. 02

    Map the reviewers

    List the people who raise, check and approve the request, including how substitutions or escalations are handled.

  3. 03

    Agree the record

    Define which system owns the request and how supporting documents should be referenced and updated.

WORTH CHECKING

Before you start.

  • Do not share customer identity or property documents in an initial enquiry.
  • The proposed scope does not include property due diligence or legal advice.
  • Identify document version owners and approval limits before implementation discussions.