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Help & support / FAQs

Straight answers to common questions.

Understand what BankU provides, how workspace access works and where to find help. For account-specific questions, contact your administrator or the BankU team.

Talk to our team Take a closer look

Find the right place to ask a question or report a problem.

Questions, answers and next steps
  1. Choose a topicChoose a topic
  2. Read the current limitsRead the current limits
  3. Ask a specific questionAsk a specific question

Illustrative planning view

COMMON QUESTIONS

What you need to know.

Is BankU a bank?

No. BankU is a technology platform. Financial-service availability depends on approved partners, permissions and activation.

Does a product page mean the service is active?

No. Check the current release notes and confirm availability for your organisation before using or offering a service.

Do sandbox payment records represent real money?

No. This release does not collect, refund or settle real money. A sandbox record is not proof of a completed financial transaction.

Where should I ask about API access?

Start with the developer guide and the reference for your chosen API. Production access and credentials need separate confirmation.

Can I share an OTP or a password with support?

No. Never include passwords, OTPs, full card details, identity documents or secret keys in a website enquiry.

Does saving a job submit an application?

No. Your shortlist is stored in that browser. Apply from the published role page when you are ready.

How do I raise a grievance?

Follow the grievance section of the Policy Center. Use its published process and contact details, and keep your earlier correspondence.

WORTH CHECKING

Share the right information.

  • Read the product pages for current release limitations.
  • Job applications and workspace accounts are separate flows.
  • Commercial terms need to be confirmed in a written agreement.

NEXT STEPS

What to include in your enquiry.

A little context helps the team understand the problem.

  1. 01

    Choose a topic

    Start with the product or task you need help with.

  2. 02

    Read the current limits

    Check release notes, policies and published documentation.

  3. 03

    Ask a specific question

    Tell our team what remains unclear without including sensitive data.