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Help & support / Help Center

Find the answer before you start over.

A few checks can save a second request. Use this guide to review sign-in, workspace access and request status before contacting the BankU team.

Talk to our team Take a closer look

Find the right place to ask a question or report a problem.

A starting point for your question
  1. Account accessCheck the details
  2. Request statusRead the guidance
  3. Product availabilityAsk for help

Illustrative planning view

WHAT TO EXPECT

Start with these details.

Find the right place to ask a question or report a problem.

Account access

Check that you are using your organisation’s workspace and the correct sign-in page. Ask your administrator to confirm your access.

Request status

Find the original record and check its latest status. Avoid repeating a request only because a screen took longer to load.

Product availability

Check whether the feature is included and activated for your organisation. A public product page does not grant access to a service.

NEXT STEPS

What to include in your enquiry.

A little context helps the team understand the problem.

  1. 01

    Check the details

    Confirm the workspace, product and original request reference.

  2. 02

    Read the guidance

    Use the product documentation or FAQs that match the task.

  3. 03

    Ask for help

    Send a short description of the issue if the answer is still unclear.

WORTH CHECKING

Share the right information.

  • Workspace permissions are managed by authorised administrators.
  • Do not retry a financial action until its status has been checked.
  • Use the developer portal for API contracts, errors and environment requirements.