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BankU Payments / eNACH

Review the mandate before the collection plan.

An eNACH discussion needs clear ownership of consent, mandate records and collection outcomes. Work with the approved provider to understand the supported process before setting expectations with customers or operations teams.

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WORTH CHECKING

Before you start.

  • A mandate application is not authority to initiate an unapproved collection.
  • The provider must confirm availability and applicable operating requirements.
  • Store only the information required for the authorised process.

WHAT TO EXPECT

eNACH in practice.

Review the main parts of the payment process.

Mandate requirements

Confirm which details and approval steps the provider requires for the proposed mandate arrangement.

Record management

Plan how the business will retain mandate references and track changes or cancellation requests.

Collection outcomes

Agree how payment outcomes and exceptions will be checked against the related mandate and business obligation.

HOW TO APPROACH IT

How the work is organised.

Start with these three steps.

  1. 01

    Clarify the arrangement

    Describe the intended collection requirement and the customer consent journey.

  2. 02

    Check the provider process

    Confirm the supported mandate and verification steps with the authorised integration owner.

  3. 03

    Prepare follow-up handling

    Define responsibility for mandate updates, payment exceptions and customer support.