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BankU Payments / UPI AutoPay

Keep the mandate and the payment distinct.

For UPI AutoPay enquiries, begin with the recurring-payment use case and customer consent journey. Confirm supported mandate behaviour with the approved provider before discussing how debits and status updates will work.

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WORTH CHECKING

Before you start.

  • A mandate request is not an approved mandate or completed payment.
  • Availability and supported conditions need provider confirmation.
  • Never request a customer’s UPI PIN through BankU support or a general form.

WHAT TO EXPECT

UPI AutoPay in practice.

Review the main parts of the payment process.

Mandate context

Identify the intended recurring-payment arrangement and the customer information needed by the approved process.

Consent journey

Review how customers are shown the mandate details and where they approve or manage the arrangement.

Status handling

Plan separate records for mandate state and individual payment outcomes so support teams do not confuse the two.

HOW TO APPROACH IT

How the work is organised.

Start with these three steps.

  1. 01

    Describe the use case

    Set out the intended billing arrangement and customer journey.

  2. 02

    Review provider requirements

    Confirm supported mandate creation, management and payment behaviour with the approved provider.

  3. 03

    Plan operational checks

    Agree how mandate updates and payment outcomes will be monitored and reconciled.