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BankU Payments / Subscriptions

Make recurring payment expectations clear.

Recurring payment discussions should cover consent, billing changes and cancellation from the start. Work through the customer journey and the approved provider’s mandate or subscription process before agreeing an implementation.

Talk to our team Take a closer look

Talk to us about the payment setup you need.

HOW TO APPROACH IT

How the work is organised.

Start with these three steps.

  1. 01

    Map the billing plan

    Explain the business’s recurring-payment requirement and expected customer journey.

  2. 02

    Confirm supported behaviour

    Review consent, notification and cancellation requirements with the approved provider.

  3. 03

    Test and review

    Validate supported outcomes and operational handling before seeking production approval.

WHAT TO EXPECT

Subscriptions in practice.

Review the main parts of the payment process.

Billing rules

Describe the intended billing frequency, amount model and customer notifications for provider review.

Customer control

Plan how consent, changes and cancellation requests will be communicated and recorded.

Payment exceptions

Agree how the team handles unsuccessful attempts, pending outcomes and customer questions without making unsupported retries.

WORTH CHECKING

Before you start.

  • A saved subscription record does not create a valid payment mandate.
  • Provider requirements determine supported recurring-payment behaviour.
  • Do not retry a debit outside the documented and consented process.