♧ WE WILL CALL YOU

Request a Callback

Tell us what you need help with, and our team will call you.

+91

Verify your mobile with a 6-digit OTP to submit your request.

Need help now? Send an enquiry through our contact form →

Industry solutions / E-Commerce & Marketplace

Keep the order in view, from checkout to follow-up.

Online selling brings orders, customers, sellers and service teams into the same process. Start by showing us where information is lost and which handovers create the most work.

Talk to our team Take a closer look

Start with your operations, then choose the right tools.

The order and its follow-up
  1. Order lifecycleWalk through an order
  2. Payment referencesMap the systems
  3. Seller operationsSet a practical scope

Illustrative planning view

WHAT TO EXPECT

What your team needs to plan.

Start with your operations, then choose the right tools.

Order lifecycle

Map the order states your teams use, including changes, cancellations and fulfilment handovers, before deciding which systems need to exchange information.

Payment references

Identify how order references relate to provider payment records so support teams can investigate a query without confusing separate transactions.

Seller operations

Outline seller responsibilities, catalogue ownership and exception handling, particularly where the marketplace and the seller each hold part of the record.

NEXT STEPS

Plan the work around your industry.

Bring the people, records and requirements into the discussion.

  1. 01

    Walk through an order

    Describe a typical purchase and a difficult exception, from the first customer action through to the final follow-up.

  2. 02

    Map the systems

    List the storefront, order system, payment provider and fulfilment tools involved, along with their current data owners.

  3. 03

    Set a practical scope

    Choose a defined workflow to review first and agree how its outcome would be checked by the teams involved.

WORTH CHECKING

Before you start.

  • Keep customer and seller responsibilities distinct in the proposed workflow.
  • Payment, refund and settlement capability depends on the approved provider arrangement.
  • Include failed, duplicate and cancelled orders in your requirements.